Orders
All orders will be shipped within 48 hours when stock are avaliable.
All back orders will be automatically shipped to the buyer when stock become avaliable unless otherwise advised by the buyer in writing.

The default shipping method is UPS Ground Service for USA and UPS World Express for other countries unless otherwise requested.

Laws and Taxes
The buyer is responsible for complying with all laws and regulations, Federal, State and Local Authorities that govern the purchase and resale of the products.
Any local duties or sales tax payable on importation or during the receipt of the goods will be the responsibility of the buyer.
Goods are mainly shipped from the State of California, USA

Claims
The seller's responsibility for the goods shipped via common carrier ceases upon delivery of the order to the carrier.
All claims for losses, damages or shortages must be reported within five working days after the receipt of the merchandise. Notification to be email to: care.online@xtra.co.nz
A claim must also be lodged with the carrier.
The seller will assist in the supplying of the necessary information for the submission of the claim.

Returns & Refused Shipment
A restocking fees of 20% will be charged for all returned items or refused shipments. The buyer will also be responsible for the payment of the shipping cost for the return.